We believe innovation happens when you break away from the usual. We focus on creating smart, secure, and intuitive solutions that put our customers first. Real progress starts with thinking differently.
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We constantly push the boundaries of what’s possible. At Torch, we embrace new ideas and cutting-edge technologies to deliver powerful, forward-thinking solutions.
Data protection is at the heart of everything we do. Our platform is built with top-tier security measures to ensure your information is always safe and secure.
We believe in the power of data to guide smart business choices. Torch empowers teams to make informed decisions with real-time insights and comprehensive analytics.
At Torch, we foster a culture of learning and growth. Whether it’s improving our product or developing our team, we’re always striving to be better.
We’re committed to making your workflow smooth and efficient. Torch integrates effortlessly with your existing tools, so you can focus on what matters most.
Your success is our priority. We work hand-in-hand with our customers to ensure Torch meets their needs and helps their business thrive.
The system uses a dedicated component that stores customer documentation, wikis, and past incident data. Each customer's information is stored in separate namespaces to ensure privacy and relevant context retrieval.
Yes, the system anonymizes and stores post-mortem analyses and lessons learned from incidents. It maintains two knowledge bases: a customer-specific store and a general knowledge store that benefits from cross-organization learning while maintaining privacy.
The system operates with human oversight. While it can automatically detect issues and suggest solutions, it requires approvals for executing resolutions, ensuring a balance between automation and safety.
The platform uses a multi-agent architecture where specialized agents handle different technologies (like Kubernetes or Azure experts). These agents collaborate through an orchestrator to provide comprehensive incident resolution.
The system can integrate with existing documentation platforms like JIRA or Azure DevOps through APIs. It can also ingest specific documents, relevant emails, and chat communications from designated channels to build its knowledge base.